Our security systems use up-to-date technology embodying industry standards, and secure shopping is our priority. From our experience, we know it's important that you have the same confidence when you use your credit card online as you do when you order by phone. That's why we offer EsmokerCanada Inc. Secure Shopping Guarantee to help protect you from credit card theft or misuse. Secure Shopping is our commitment to you.
We Stand Behind Our Products
EsmokerCanada products are sold with a free 6-month no-hassle warranty against manufacturer defects. If we are unable to repair your device in the store, you will receive a new replacement with proof of purchase.×
If you decided to cancel your order before shipping:
If your order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to the terms below.
You received the product, but the product is not working properly, its missing parts, or is visibly damaged or deformed:
If the item isn't working correctly, and it does not appear to have been damaged during shipping, please refer to the 6 month warranty information under the terms and conditions. If the item is damaged or defective due to shipping damages, please see below.
You received an item that appears to have been damaged during shipping:
If a package appears to have been damaged during shipping, the product inside is often still intact. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until we've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to have your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly, due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount of the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund. NOTE: any shipping insurance claim must be made immediately
You have received the product but you have decided you want to return it:
If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:
1) The item must be unopened, unused, and still in the original manufacturer's packaging
2) You must contact us to notify that you'd like to return the item within 30 calendar days of receiving the item
If you return an item without both of the above requirements, the item will be refused and come back to you with no refund issued. If you meet both of the above requirements, your refund will be issued to you in the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit.
Customer assumes all cost in shipping items back to EsmokerCanada, and EsmokerCanada assumes all cost in shipping the item back to the customer. Shipping costs incurred are non-refundable/creditable
You refuse the delivery of your order, and it comes back to us:
If you refuse an item and it is returned to us, you will be issued a store credit less a 15% restocking fee and our actual cost for shipping and handling.×
AND TASTE 120+ FLAVOURS FOR FREE
We are located in downtown Toronto, just two and half blocks north of Wellesley substation. Come and visit our Vape Shop at 676 Yonge ST Toronto ON M4Y-2A6 to meet our educated Vaper Geeks, test our products and ask all the questions you have in regards to Electronic Cigarettes, Vapourizers, E-Liquid, E-Juice and Accessories.×
Receive a full refund
Receive a full refund for instore credit if you are not fully satisfied×
6 Month Warranty on all products with Free Shipping!×