Privacy Policy

We appreciate you choosing EsmokerCanada for all of your electronic cigarette needs. As a loyal customer to our company, we pledge to protect your privacy at all times. As a means of full disclosure, we highlight below our privacy policy and the means to which we make your shopping experience personalized and efficient.

What we collect

In order to personalize your shopping experience, we collect and analyze information based on the pages you visit throughout the website and the products themselves. That way, when the network recognizes you have viewed certain products, it will provide recommendations based on the products viewed. Upon placing your order, the personal information the consumer provides (ie. your name, address, phone number, email address and credit card information or paypal account), in order for our team to better serve you and provide you with your products in an organized and efficient manner. This includes accepting payment in the method best suited for you, shipping to an address as per your request, and saving contact information in the event there are any questions or concerns in regards to the product being shipped to you. The shipping and contact information is also provided to any third parties necessary to ship to your your products (ie. Canada Post, etc.) or satisfy your order through a different supplier.

What we do with the information we gather

Once your order is placed, we accumulate and store your contact information in an effort to keep you up to date and informed of all deals, discounts, new products through newsletters and other means. This also applies should you decide to sign up for our EsmokerCanada Newsletter. This also allows us to personalize your shopping experience making it more efficient to provide you news based on past purchases or areas of interest.

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


EsmokerCanada prides itself on keeping your privacy and information safe from unauthorized parties, therefore, we have implemented security measures to avoid any unwelcomed access, loss, misuse and alteration of the personal information we have collected. uses a firewall and SSL encryption (secure certificate) in order to protect information provided to us from our consumers. Your Internet Protocol (IP) address is employed to confirm your identity and in some cases, analyze the demographic location of our consumers.

How we use cookies uses cookies so that you are not required to re-add items to your shopping cart each time you visit our webpage - cookies automatically recognize your previous visit. . Our consumers are not required to accept cookies in order to navigate our website. Should you decide to decline accepting cookies, our shopping cart may not be able to restore your information or shopping cart contents from your visit. This includes any purchase you may want to make.

Please note that EsmokerCanada will never use cookies to accumulate and utilize the personal information of our consumers which includes, but is not limited to, your name, shipping information or any information or numbers in regards to your payment method. If you wish to place an order off of our website but prefer to avoid the use of cookies or are unable to do so, please call us at 1-888-209-5052 and one of our EsmokerCanada representatives would be more than happy to complete your order. We also maintain a storefront in downtown Toronto, Ontario should you wish to make a purchase there.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Social Sharing

we have implemented a “sharing” feature that allows our consumers to share purchases, product information and our website with their friends through social networking and other means. Should you decide to use our “sharing” feature through an e-mail, the e-mail address provided will not be reserved or saved in our directory or records to contact these individuals in the future - these e-mail addresses will be used only to send that e-mail specifically.

Should you require more information on our companies’ Privacy Policy, please do not hesitate to contact us at 1.888.209.5052 to speak to one of our knowledgeable representatives.